PRIVACY POLICY

Privacy Policy

Effective Date: September 13, 2025

This Privacy Policy explains how Dr. Richard Alan Miller and his staff (“we,” “us,” or “our”) collect, use, disclose, and protect your personal information when you access or use https://richardalanmiller.com (the “Website”), including its products (books, physical products, digital downloads, subscriptions), services (consultations, courses, training, interviews), social media interactions, and any AI-generated content or features. By using the Website, you consent to the practices described in this policy. If you do not agree, please do not use the Website.

For questions or concerns, contact us at drram@richardalanmiller.com.

1. Information We Collect

We collect the following types of information:

1.1. Personal Information: When you purchase products, subscribe to services, register for courses or consultations, contact us, sign up for newsletters, or interact with the Website, we may collect:

  • First and last name or account name/alias.

  • Email address, phone number, and mailing address.

  • Payment information (processed by third-party providers, not stored by us).

  • Account credentials (e.g., username, password) if you create an account.

  • Information provided during consultations, course registrations, or inquiries.

  • Photos you submit (e.g., for account profiles or consultations).

1.2. Usage Data: We collect non-personal information about your interactions with the Website, including:

  • IP address, browser type, device type, and operating system.

  • Internet activity information, including browsing history, search history, and interactions with websites, applications, or advertisements.

  • Geolocation data.

  • Pages visited, time spent, and referring URLs.

  • Social media engagement data (e.g., likes, shares, comments) via plugins or analytics.

  • Interactions with AI-generated content or features (e.g., prompts, responses).

1.3. Cookies and Tracking Technologies: We use cookies, web beacons, and third-party analytics (e.g., Google Analytics) to track usage, improve functionality, and personalize content. You can manage cookie preferences through your browser settings.

1.4. Social Media Data: If you interact with our social media platforms (e.g., X, Facebook, Twitter, Instagram) linked to or embedded on the Website, we may collect non-identifiable analytics (e.g., engagement metrics) or public information you share (e.g., comments, posts).

1.5. Minors’ Information: We do not knowingly collect personal information from children under 13. For users aged 13–17, we require verifiable parental consent (see Section 6). Parents or guardians are responsible for any data provided by minors under their supervision.

2. How We Use Your Information

We use your information for the following purposes:

2.1. To Provide Services and Products:

  • Process purchases (books, digital downloads, subscriptions) and deliver services (consultations, courses, training).

  • Manage subscriptions, including billing and renewals.

  • Respond to inquiries or provide customer support via phone, mail, email, or webforms.

2.2. To Improve the Website:

  • Analyze usage data, including internet activity and geolocation, to enhance functionality, content, and user experience.

  • Compile and analyze statistics to improve the Website.

  • Monitor social media engagement to optimize our presence.

2.3. To Communicate:

  • Send order confirmations, subscription details, newsletters, or updates about services.

  • Notify you of changes to this Privacy Policy or our Terms of Use.

  • Provide promotional offers or newsletters (you may opt out; see Section 5).

2.4. To Offer Personalized Products and Services:

  • Use data (e.g., browsing history, geolocation) to tailor content, recommendations, or AI-generated responses to your preferences.

  • Customize offerings like courses, consultations, or digital downloads.

2.5. To Comply with Legal Obligations:

  • Enforce our Terms of Use or respond to legal requests (e.g., court orders).

  • Verify parental consent for minors aged 13–17.

2.6. For AI and Analytics:

  • Use non-identifiable data to train AI models or improve LLM performance.

  • Aggregate usage data for analytics to optimize Website features.

3. How We Share Your Information

We do not sell your personal information. We may share it as follows:

3.1. Third-Party Service Providers: We share data (e.g., name, email, geolocation, photos, internet activity) with trusted providers to process payments (e.g., PayPal), host the Website, or provide analytics. These providers are contractually obligated to protect your data and use it only for the services provided.

3.2. Social Media Platforms: If you interact with our social media features, your public posts or engagement data (e.g., likes, comments) may be shared with platforms like X or Facebook, subject to their privacy policies.

3.3. Legal Compliance: We may disclose information to comply with laws, respond to subpoenas, or cooperate with law enforcement.

3.4. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a successor entity, subject to this Privacy Policy.

3.5. Aggregated Data: We may share non-identifiable, aggregated data (e.g., Website traffic stats, geolocation trends) with third parties for analytics or marketing purposes.

4. Data Retention

4.1. We retain personal information (e.g., name, email, account name, photos) and usage data (e.g., IP address, internet activity, geolocation) for the following periods:

  • Contact, Account Registration, Newsletters, Analytics, or Third-Party Sharing: Until you request deletion and no longer wish to use the Website as a registered user or receive newsletters.

  • Personalized Products/Services: Until the service (e.g., subscription, course access) is terminated.

  • Legal Requirements: We may retain data longer if required by law (e.g., for tax or compliance purposes).

4.2. To request deletion of your data, contact us at drram@richardalanmiller.com. We will process verified requests within 45 days, subject to legal obligations.

5. Your Data Rights

You have the following rights regarding your personal information, subject to applicable laws (e.g., CCPA for California residents):

5.1. Access: Request a copy of the personal information we hold about you.
5.2. Deletion: Request deletion of your personal information, except where we are required to retain it (e.g., for legal compliance).
5.3. Opt-Out: Opt out of promotional communications or newsletters by emailing drram@richardalanmiller.com or using the unsubscribe link in emails.
5.4. Non-Discrimination: We will not discriminate against you for exercising your rights.

To exercise these rights, contact us at drram@richardalanmiller.com. We will respond within 45 days, per applicable law.

6. Children’s Privacy (COPPA Compliance)

6.1. The Website is not intended for children under 13. We do not knowingly collect personal information from users under 13. If we learn we have collected such data without parental consent, we will delete it promptly.

6.2. For users aged 13–17, we require verifiable parental consent before collecting or using personal information. Parents or guardians must email drram@richardalanmiller.com to provide consent, including their contact details and confirmation of supervision.

6.3. Parents or guardians are responsible for all actions taken by minors under their accounts, including purchases, subscriptions, or content posted. If you believe a minor has used the Website without consent, contact us immediately to remove their data.

7. Cookies and Tracking

7.1. We use cookies and similar technologies to enhance your experience, track usage, and deliver personalized content. Types include:

  • Essential Cookies: Necessary for Website functionality (e.g., account login).

  • Analytics Cookies: Track usage patterns, including internet activity, to improve the Website.

  • Social Media Cookies: Enable features like sharing or commenting via social media platforms.

7.2. You can disable cookies through your browser settings, but this may limit Website functionality. For more information, see our Cookie Policy (available upon request at drram@richardalanmiller.com).

8. Data Security

8.1. We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. This includes secure servers, encryption, and access controls.

8.2. However, no system is completely secure. We are not liable for unauthorized access beyond our reasonable control (e.g., hacking, user negligence). You are responsible for securing your account credentials and any linked social media accounts.

9. Third-Party Links and Social Media

9.1. The Website may link to or embed content from third-party platforms, including social media (e.g., X, Facebook, Twitter, Instagram). These platforms have their own privacy policies, and we are not responsible for their practices or content.

9.2. Information you share on social media platforms (e.g., comments, posts) may become public. Exercise caution when sharing personal information.

10. AI and Generated Content

10.1. Some Content or Services (e.g., consultations, responses) may be generated by artificial intelligence (AI) or large language models (LLMs). We may collect non-identifiable data from your interactions with AI features to improve performance.

10.2. We do not use your personal information to train AI models without consent, except in aggregated, non-identifiable form.

11. International Users

11.1. The Website is operated from the United States and governed by U.S. law. If you access the Website from outside the U.S., you are responsible for complying with local data protection laws. Your data may be transferred to and stored in the U.S.

12. Changes to This Privacy Policy

12.1. We may update this Privacy Policy at any time by posting the revised version on the Website. We will notify you of material changes via email or a Website notice. Your continued use of the Website after such changes constitutes consent.

13. Contact Information

For questions, requests (e.g., data access/deletion), or to report concerns, contact us at:

Email: drram@richardalanmiller.com

We will respond promptly, typically within 30 days, or as required by law.

14. Additional Information for California Residents

14.1. Under the California Consumer Privacy Act (CCPA), California residents have the right to:

  • Know what personal information we collect, use, or disclose.

  • Request deletion of your personal information.

  • Opt out of the sale of personal information (we do not sell your data).

  • Not be discriminated against for exercising these rights.

14.2. To exercise these rights, contact us at drram@richardalanmiller.com. We will verify your identity and respond within 45 days.